This Shipping & Delivery Policy explains how Find Your Harmony Shop, operated by S.R.L. "INHARMONY MGMT", processes and delivers orders through Poșta Moldovei (Moldova Post).
1. Shipping destinations
We offer delivery within the Republic of Moldova and to selected international destinations supported by Poșta Moldovei.
Available shipping options depend on the destination and are displayed at checkout.
2. Shipping methods
Orders are shipped through Poșta Moldovei, using:
Standard Postal Delivery – domestic and international parcel delivery.
EMS (Express Mail Service) – faster delivery with tracking and door-to-door service where available.
3. Processing & delivery times
Orders are prepared for shipment after payment confirmation.
Estimated domestic delivery times after postal acceptance:
Standard delivery: Approximately 4 business days.
EMS: Approximately 1–2 business days.
International delivery times vary depending on the destination, shipping method, and customs procedures.
Delivery estimates are not guaranteed and exclude order processing time.
4. Shipping costs
Shipping costs depend on the destination, package weight, dimensions, and selected delivery method.
Applicable shipping fees are displayed at checkout before payment.
5. Order tracking
Once your order has been dispatched, a tracking number will be provided where tracking is available.
International orders may be subject to customs inspections, import duties, VAT, or additional charges imposed by the destination country.
Unless otherwise indicated at checkout, these charges are the customer's responsibility.
Customs procedures may affect delivery times.
7. Packaging & product protection
We carefully package our products, including vinyl records and merchandise, using protective materials suitable for transportation.
If your order arrives damaged, please contact us with your order number and photographs of the affected products.
8. Pre-orders
Pre-order products are shipped after their announced release or availability date.
Release and shipping dates may change due to manufacturing or distribution delays. Customers will be informed of significant changes where appropriate.
9. Delayed or undelivered orders
Delivery delays may occur due to customs processing, postal operations, weather conditions, or incorrect shipping information.
Customers must provide accurate delivery details at checkout.
If your order is delayed, lost, or cannot be delivered, please contact us. We will investigate the issue and provide a resolution in accordance with applicable consumer protection law.
These Terms & Conditions govern your use of the store and the purchase of products (including vinyl records, pre-orders, and merchandise) through Find Your Harmony Shop.
By placing an order, you confirm that you have read and agree to these Terms & Conditions.
3. Orders
Product prices, availability, and descriptions are shown in the store.
Placing an order constitutes an offer to purchase. The contract is formed after order confirmation and/or successful payment processing, under the conditions shown at checkout.
For pre-orders, delivery may take place later, according to the release/shipping date stated on the product page.
4. Payment terms
Payment may be made online using the methods available at checkout, including:
Visa
Mastercard
Paynet
Other methods may also be available when enabled in the store (for example PayPal, Apple Pay, or Google Pay).
Payments are processed securely by approved payment providers (including Paynet and/or processors connected through Shopify). We do not store full card numbers on our own servers.
Prices are shown in the currency displayed in the store. Taxes and shipping costs (if any) are communicated before you finalize the order.
5. Shipping
Delivery times and costs depend on the product, destination, and courier method.
For pre-orders, shipping starts after the communicated date (e.g. official product release).
Risk in the goods passes to the buyer upon delivery, as provided by applicable law.
6. Return policy
You may request a return within 14 calendar days of receiving the package, in accordance with applicable consumer protection law in the Republic of Moldova, subject to legal exceptions.
Returned products should, as far as possible, be in the condition received, with original packaging and accessories.
Sealed products that cannot be returned for health or hygiene reasons if the seal is broken after delivery, and digital content already supplied, may be excluded from returns as provided by law.
Return shipping costs: if you withdraw without a product defect/non-conformity, return shipping may be paid by the customer unless law provides otherwise. For defective/non-conforming products, reasonable return costs are covered by the seller.
Refunds are issued via the original payment method within the legal time limits after we receive and inspect the return.
To start a return, email info@findyourharmony.net or call +373 68 724 253 and include your order number.
7. Intellectual property
Store content (text, images, trademarks, audiovisual materials) belongs to us and/or rights holders. Reproduction without written permission is prohibited.
8. Limitation of liability
To the extent permitted by law, we are not liable for technical interruptions beyond our control, courier delays, or force majeure. Liability for non-conforming products is governed by applicable consumer protection law.
9. Personal data
How we process personal data is described in our Privacy Policy available on this website.
10. Governing law & disputes
These Terms are governed by the laws of the Republic of Moldova. Disputes should first be resolved amicably; otherwise they will be handled by the competent courts of the Republic of Moldova, unless consumer law provides otherwise.
This Privacy Policy explains how S.R.L. "INHARMONY MGMT" (“we”, “us”, “our”, or “Find Your Harmony Shop”) collects, uses, and protects personal data when you visit or buy from our online store. Our store is powered by Shopify.
If there is a conflict between our Terms & Conditions and this Privacy Policy regarding personal data, this Privacy Policy prevails.
Payment & transaction data: payment method type, payment confirmation, order details (products, quantities, prices, returns). Full card numbers are processed by payment providers (e.g. Paynet / Shopify-connected processors) and are not stored on our own servers.
Account data (if you create an account): login details, preferences.
Communications: messages you send to customer support.
Technical & usage data: IP address, device/browser type, identifiers, pages viewed, cart activity, cookies and similar technologies (see our cookie banner).
We do not knowingly collect personal data from children under the age of majority. If you believe a child has provided us with personal data, contact us to request deletion.
3. Purposes of processing
We use personal data to:
Process and deliver orders (including pre-orders), payments, invoicing, and returns.
Legal obligation — accounting, tax, and responses to competent authorities.
Legitimate interest — store security, abuse prevention, service improvement, balanced against your rights.
5. Who we share data with
We may share personal data with:
Shopify (store hosting and e-commerce infrastructure).
Payment processors, including Paynet and other checkout providers (e.g. Visa, Mastercard networks as applicable).
Shipping / fulfillment partners.
Service providers acting on our behalf (email, hosting, analytics, technical support).
Public authorities when required by law.
Marketing partners only as allowed by law and, where required, with your consent.
We do not sell your personal data.
6. Data retention
We keep personal data only as long as needed for the purposes above:
Order / billing data: for the period required by applicable legal and tax rules (typically up to 7 years, or another period required by law).
Account data: while the account is active; after closure, for as long as needed for legal obligations or disputes.
Marketing consent: until you withdraw consent (unsubscribe).
Security / technical logs: typically up to 12 months, unless law requires longer.
Cookies: according to your cookie preferences and each cookie’s lifetime.
After retention ends, data is deleted or anonymized where technically and legally possible.
7. International transfers
Because the store runs on Shopify, personal data may be transferred to, stored in, or processed outside the Republic of Moldova (including the EEA, United Kingdom, Canada, United States, or other countries where Shopify and its subprocessors operate).
Where required, transfers rely on appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) and the measures described in Shopify’s privacy documentation.
8. Your rights
Subject to Law No. 195/2024 and other applicable law, you may request:
Access to your personal data.
Rectification of inaccurate data.
Erasure (“right to be forgotten”), where applicable.
Restriction of processing.
Data portability, where applicable.
Objection to certain processing (including marketing).
Withdrawal of consent, without affecting prior lawful processing.
You may also lodge a complaint with the competent data protection authority in the Republic of Moldova.
Post: S.R.L. "INHARMONY MGMT", or. Călărași, str. Bojole 45
We may need to verify your identity and will respond within the time limits required by law.
10. Cookies
We use essential cookies required for the store to work and, where applicable and with your consent, analytics/marketing cookies managed through the store’s cookie banner.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the Last updated date.
This Return & Refund Policy explains the conditions under which customers may return products, request exchanges, or receive refunds for purchases made through Find Your Harmony Shop, operated by S.R.L. "INHARMONY MGMT".
This policy applies to products purchased from our online store, including vinyl records, merchandise, and pre-orders, in accordance with applicable consumer protection legislation in the Republic of Moldova.
1. Seller details
The online store Find Your Harmony Shop is operated by:
Customers may request a return within 14 calendar days of receiving their order, subject to applicable consumer protection laws and legal exceptions.
To qualify for a return:
The return request must be submitted within 14 calendar days of receiving the product.
Products should be handled only as necessary to inspect their nature, characteristics, and functioning.
Products should, where possible, be returned with their original packaging, labels, and accessories.
Proof of purchase, such as an order number or order confirmation, must be provided.
Customers may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product, as permitted by law.
3. Non-returnable items
Certain products may be excluded from returns where permitted by applicable law, including:
Unsealed audio or video recordings, including vinyl records, CDs, or DVDs, where the original protective seal has been broken after delivery and the applicable legal exception applies.
Personalized or custom-made products produced according to the customer's specifications.
Sealed products for health or hygiene reasons that are unsuitable for return once unsealed.
Digital content supplied electronically, where the legal conditions for loss of the withdrawal right have been met.
These exclusions do not affect customers' statutory rights regarding defective, damaged, or non-conforming products.
4. How to request a return
To initiate a return, please contact our customer support team:
Reason for the return (optional for a standard withdrawal request).
Photographs of the product if it arrived damaged or defective.
Our team will review your request and provide return instructions, including the appropriate shipping address.
Please contact us before sending products back to ensure that your return is processed correctly.
5. Return shipping costs
Return shipping costs depend on the reason for the return:
Change of mind: Customers may be responsible for direct return shipping costs, provided these costs were properly disclosed before purchase and applicable law permits.
Defective or incorrect products: If a product arrives damaged, defective, or different from what was ordered, reasonable return shipping costs will be covered by us in accordance with applicable law.
Shipping arrangements: Customers should follow the return instructions provided by our support team.
Original delivery charges will be refunded where required by applicable consumer protection legislation. Additional delivery costs resulting from choosing a more expensive shipping method may be excluded where legally permitted.
6. Refunds
Once a return is received, we will verify the returned products and process the refund in accordance with applicable law.
Approved refunds will be issued using the original payment method, unless otherwise expressly agreed.
Refunds for eligible withdrawals will be processed within the applicable legal deadline, generally no later than 14 calendar days after we are informed of the withdrawal.
Where permitted by law, we may withhold the refund until we receive the returned products or proof that they have been sent back, whichever occurs first.
No additional refund processing fees will be charged by us.
Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
If your refund has not appeared after processing, please contact your bank or payment provider before reaching out to our support team.
7. Damaged, defective, or incorrect products
We take care to ensure that all products are properly packaged and shipped.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@findyourharmony.net.
Include your order number, a description of the issue, and photographs where available.
Depending on the circumstances and applicable consumer protection law, you may be entitled to:
A replacement product.
Repair, where appropriate.
A price reduction.
A full or partial refund.
Your statutory rights concerning non-conforming goods remain unaffected by the standard 14-day return period.
8. Exchanges
If you would like to exchange a product for a different item, size, or variation, please contact us at info@findyourharmony.net.
Exchanges are subject to product availability and applicable consumer rights.
If a direct exchange is unavailable, you may return an eligible product under this policy and place a new order.
Any additional shipping costs will be communicated before the exchange is processed.
9. Pre-orders
Certain products, including vinyl records and exclusive merchandise, may be available for pre-order before their official release date.
Estimated release and shipping dates are provided on the relevant product pages.
Release dates may change due to manufacturing, distribution, or circumstances beyond our control.
Customers will be informed of significant delays where appropriate.
Pre-orders may be cancelled before dispatch by contacting our customer support team, subject to applicable law and any lawful product-specific conditions.
Once a pre-ordered product is delivered, the standard return and refund conditions apply, including applicable legal exceptions.
If a pre-order cannot be fulfilled, customers will receive a refund for the unavailable products.
10. Lost or undelivered orders
If your order has not arrived within the estimated delivery period, please contact us at info@findyourharmony.net.
We will work with the shipping provider to investigate the issue.
If an order is confirmed lost or cannot be delivered, we will offer an appropriate solution, such as replacement or refund, in accordance with applicable consumer protection law.
11. Refund payment methods
Refunds are generally issued through the same payment method used for the original purchase, including:
Visa
Mastercard
Paynet
Other payment methods supported by our Shopify checkout.
Refund processing times may vary depending on the payment provider and financial institution.
We do not request customers' full payment card numbers by email or telephone to process refunds.
12. Changes to this policy
We reserve the right to update this Return & Refund Policy to reflect changes in our business operations, services, or applicable legislation.
Any updates will be published on this page, together with a revised Last updated date.
Changes will not reduce statutory rights applicable to purchases already made.
13. Governing law
This Return & Refund Policy is governed by the laws of the Republic of Moldova, including applicable consumer protection legislation.
Nothing in this policy limits or excludes consumer rights that cannot legally be waived.
14. Contact
For questions regarding returns, refunds, exchanges, or order cancellations, please contact:
This Shipping & Delivery Policy explains how Find Your Harmony Shop, operated by S.R.L. "INHARMONY MGMT", processes and delivers orders through Poșta Moldovei (Moldova Post).
1. Shipping destinations
We offer delivery within the Republic of Moldova and to selected international destinations supported by Poșta Moldovei.
Available shipping options depend on the destination and are displayed at checkout.
2. Shipping methods
Orders are shipped through Poșta Moldovei, using:
Standard Postal Delivery – domestic and international parcel delivery.
EMS (Express Mail Service) – faster delivery with tracking and door-to-door service where available.
3. Processing & delivery times
Orders are prepared for shipment after payment confirmation.
Estimated domestic delivery times after postal acceptance:
Standard delivery: Approximately 4 business days.
EMS: Approximately 1–2 business days.
International delivery times vary depending on the destination, shipping method, and customs procedures.
Delivery estimates are not guaranteed and exclude order processing time.
4. Shipping costs
Shipping costs depend on the destination, package weight, dimensions, and selected delivery method.
Applicable shipping fees are displayed at checkout before payment.
5. Order tracking
Once your order has been dispatched, a tracking number will be provided where tracking is available.
International orders may be subject to customs inspections, import duties, VAT, or additional charges imposed by the destination country.
Unless otherwise indicated at checkout, these charges are the customer's responsibility.
Customs procedures may affect delivery times.
7. Packaging & product protection
We carefully package our products, including vinyl records and merchandise, using protective materials suitable for transportation.
If your order arrives damaged, please contact us with your order number and photographs of the affected products.
8. Pre-orders
Pre-order products are shipped after their announced release or availability date.
Release and shipping dates may change due to manufacturing or distribution delays. Customers will be informed of significant changes where appropriate.
9. Delayed or undelivered orders
Delivery delays may occur due to customs processing, postal operations, weather conditions, or incorrect shipping information.
Customers must provide accurate delivery details at checkout.
If your order is delayed, lost, or cannot be delivered, please contact us. We will investigate the issue and provide a resolution in accordance with applicable consumer protection law.
If you have any questions about our products, orders, shipping, returns, or payments, please contact Find Your Harmony Shop using the information below.
1. Company details
The online store Find Your Harmony Shop is operated by:
Legal name: S.R.L. "INHARMONY MGMT"
IDNO: 1019600039212
Legal address: or. Călărași, str. Bojole 45
2. Customer support
For general inquiries, order assistance, shipping information, returns, or refunds, you can reach us through: